University of North Texas 
Membership Cancelation Policy
Recurring Credit Card Payments
Cards will be charged on the first of each month. Cancelation requests must be submitted
by 5 p.m. on the last day of the month. For example, if the charge date is 10/1, then
the cancelation request must be submitted by 5 p.m. on 9/30. Cancelation requests
made after 5 p.m. on the last day of the month will result in the credit card on file
being charged.
Payroll Deduction
The membership fee is pulled from checks on the first of each month and members will
have access through the end of that month. In order for the membership fee to not
be deducted on the first of the next month cancelations must be received by 5 p.m.
on the 17th of the month. For example, cancelation requests for 10/1 must be received
by 5 p.m. on 9/17. Any cancelation request received after the 17th of the month will
result in the membership fee being deducted on the first of the next month.
To cancel your membership please fill out our Cancelation Form by clicking the button below.
Refund Policy
Refunds will be considered on a case-by-case basis. All approved refunds will be processed by the method below that corresponds to your original purchase:
- Credit card purchases will be refunded to the original card used at the time of payment.
- Cash and check payments will be refunded via campus issued check and may take up to 30 days to process.
Please note: recurring monthly memberships, group fitness passes, personal training and climbing wall passes will not be refunded.
To request a refund please fill out our Refund Form by clicking the button below.